Contact · Weight Based Shipping

Product

Do you have the plugin installed?

We can often save much time for both you and us if we have temporary access to your WordPress dashboard. That way we can quickly check the issue you are writing about by inspecting your server and plugin configuration.

I don't want to provide credentials

Website URL

Username (temporary)

Password (temporary)

Please don't change anything even temporarily since it's a live/production website
why do you need to change anything?Depending on the issue we might need to temporarily disable other plugins, switch to the default theme, change Weight Based Shipping configuration, etc to investigate how to solve it.

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please double check it since we can't get back to you if there is a typo

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screenshots, spreadsheets or anything else what might be helpful

Thank you!