We can usually come up with a solution more quickly if we have temporary access to your WordPress dashboard. That way, we can swiftly check your server and plugin configuration to figure out the issue.

why do you need to change anything?Depending on the issue, we might need to temporarily disable other plugins, switch to the default theme, change Weight Based Shipping configuration, etc., to find a way to solve it. We'll revert all changes, if any, before leaving.